Refund policy
Return & Refund Policy
Effective Date: [Launch Date]
At ROMONON, every product is made especially for you after your order is placed. Because of this, we do not accept returns or exchanges for reasons such as change of mind or incorrect size selection.
Returns & Exchanges
We only accept return or exchange requests if:
- You received the wrong product.
- The product is damaged during delivery.
- The product has a manufacturing defect.
To be eligible, the request must be submitted within 7 days of receiving the order.
The product must be:
- Unused
- Unwashed
- In its original condition
- With all original tags and packaging
Non-Returnable Items
We do not accept returns or exchanges for:
- Incorrect size selected by the customer
- Change of mind
- Colour preference
- Minor colour variations caused by different screen displays
- Products that have been used, washed, or damaged after delivery
Exchange Process
If you receive a damaged, defective, or incorrect product, you may request an exchange within 48 hours of delivery.
To process your request, please provide:
- Your Order Number
- Clear photos of the product
- Photos of the packaging
- An unboxing video (recommended for faster verification)
After verification, we will arrange a replacement at no additional cost.
Refunds
Refunds are only issued if:
- A replacement product is unavailable, or
- The issue cannot be resolved through an exchange.
If approved, the refund will be processed to the original payment method within 5–7 business days.
Shipping charges are non-refundable unless the mistake occurred on our end.
Order Cancellation
Orders can only be cancelled before they enter production.
Once production has started, orders cannot be cancelled or modified.
Contact Us
To request a return, exchange, or refund, please use the Contact Us page available on our website within the applicable time period.